Cancellation & Refund Policy

We understand that plans change. Below is our cancellation and refund policy for each service type. If you need to cancel or amend a booking, please contact us as early as possible via WhatsApp at +971 54 234 8910 or email support@chosefly.com.

Activities & Experiences (Tours, Tickets, Safari, Yacht)

Notice Given	Refund	Amendment
Before e-voucher is issued	100% refund	Free date change
After e-voucher issued · 48+ hours before activity	Credit note only	AED 50 amendment fee
After e-voucher issued · less than 48 hours	Non-refundable	Subject to operator approval
No-show	Non-refundable	Not applicable

Note: Some activities (Burj Khalifa, Skydive, helicopter tours) are processed with third-party suppliers and may have stricter cancellation terms. These are noted on the individual activity booking page.

Visa Services

• Before submission: Full refund of ChoseFly's service fee. Government/embassy fees are non-refundable if already paid.
• After submission: Service fees are non-refundable regardless of outcome. Government/embassy fees are non-refundable.
• Rejection: No refund. ChoseFly will assist with the appeal process at no extra cost if rejection is not due to customer-provided incorrect information.

Transportation

Notice Given	Refund
24+ hours before pickup	100% refund
4–24 hours before pickup	50% refund
Less than 4 hours before pickup	Non-refundable
No-show	Non-refundable

Operator-Initiated Cancellations

If an activity or service is cancelled by the operator or supplier (weather, technical fault, government restriction), you will receive a 100% refund or free rebooking — your choice. We will notify you immediately and offer alternatives.

Force Majeure

ChoseFly is not liable for cancellations or changes caused by events beyond our reasonable control, including natural disasters, pandemic restrictions, political unrest, or government-issued travel advisories. In such cases, we will do our best to offer rescheduling or credit notes.

How to Request a Cancellation

• WhatsApp: +971 54 234 8910 (fastest — usually responded within 30 minutes)
• Email: support@chosefly.com

Please include your booking reference or the name and date of the activity when contacting us. All cancellations must be confirmed in writing by our team to be valid.